Cleaning Features
Help with duplicate photos, similar or blurry photos, screenshots, large videos and storage optimization.
CleanPro: Phone Cleaner
Contact & Support
Need help with CleanPro? Contact us for app support, subscriptions, account access, privacy questions, Gmail Cleaner or technical issues.
Last updated: September 24, 2026
Get in touch
Email is the fastest way to reach CleanPro Support. Tell us what happened and include as much detail as possible so we can help you efficiently.
support@cleanerpro-app.com
Contact Support
On iPhone, the button opens your configured email app with our support address and a helpful support template already filled in.
We aim to respond within 48 hours on business days, Monday to Friday.
1. What We Can Help With
Contacts
Questions about duplicate-contact detection, merging, deletion or Contacts permission.
Gmail Cleaner
Help connecting Google, Gmail authorization, message loading, archive or Trash actions, and disconnecting Gmail.
Subscriptions
Help with Premium access, the weekly trial, renewals, Restore Purchases or a subscription not being recognized.
Account Assistance
Help signing in, password recovery, session issues or questions about deleting your optional CleanPro account.
Technical Support
Bug reports, crashes, unexpected behavior, permissions or other technical problems with the App.
Privacy & Data
Questions about Photos, Contacts, Google/Gmail data, account information, analytics or privacy rights.
Feedback
Suggestions, usability feedback and ideas that could help us improve CleanPro.
2. Help Us Resolve Your Issue Faster
When contacting us about a technical or subscription issue, including the following information can help us investigate more quickly.
- A clear description of the problem or question.
- Your iPhone model.
- Your iOS version.
- Your CleanPro app version.
- What you were doing immediately before the issue occurred.
- Screenshots or a short screen recording, when useful.
- Your subscription plan if the issue relates to Premium access.
- For Gmail Cleaner issues, tell us which step fails (sign-in, authorization, loading messages, archive or Trash).
Please do not email us your Apple Account password, Google password, payment-card details or other passwords. We will never ask you to send us those credentials.
3. Common Questions
How do I cancel my CleanPro subscription?
Open iPhone Settings, tap your name, tap Subscriptions, select CleanPro and use Apple's cancellation option.
Deleting CleanPro or deleting your CleanPro account does not cancel an App Store subscription.
How does the 3-day free trial work?
Where offered and where your Apple Account is eligible, the CleanPro weekly plan includes a 3-day free trial. If you do not cancel before the trial ends, it converts to the paid weekly subscription at the price shown by Apple when you subscribe.
Trial eligibility is determined by Apple.
How do I request a refund?
CleanPro purchases are processed by Apple, so refund requests are handled by Apple rather than directly by us.
Visit reportaproblem.apple.com , sign in with your Apple Account and follow Apple's refund-request process.
How do I restore Premium on another device?
Use the same Apple Account used for the original purchase, open CleanPro and choose Restore Purchases from the available subscription or Settings controls.
CleanPro uses Apple purchase information and RevenueCat entitlement information to verify eligible Premium access.
How do I delete my CleanPro account?
If you created an optional CleanPro account, you can permanently delete it directly inside the App through the account settings.
Account deletion removes your CleanPro account and associated account data, except information we are required or permitted to retain for legal, security, fraud-prevention or compliance purposes.
Deleting your account does not cancel an active Apple subscription.
How do I connect Gmail Cleaner?
Open Gmail Cleaner inside CleanPro, choose the option to connect Google, sign in through Google's authorization flow and approve the Gmail permission requested by the App.
CleanPro does not ask for or receive your Google password.
How do I disconnect CleanPro from Gmail?
Use CleanPro's Gmail disconnect control where available. You can also revoke CleanPro's Google authorization from your Google Account's security and connected-app settings.
Does CleanPro permanently delete my Gmail messages?
CleanPro's Gmail Cleaner can archive selected messages or move selected messages to Gmail Trash when you request those actions. CleanPro does not use Gmail access to permanently delete messages directly from Google's servers.
Messages in Trash remain subject to Gmail's own retention and deletion rules.
Are my photos, videos and contacts uploaded to CleanPro servers?
CleanPro's photo, video and contact analysis is designed to run on your device. We do not intentionally upload your personal photo library, video library or address book to our own servers.
Why is my subscription price different from the U.S. price?
The prices shown on our website are U.S. reference prices. Prices can differ by country or region due to local currency, taxes, Apple's regional pricing and storefront settings.
The final applicable price is always the price Apple displays before you confirm the purchase.
Can CleanPro clean system cache or other apps?
No. iOS does not allow CleanPro to remove protected iOS system files or caches belonging to other apps. CleanPro works only with content and permissions that iOS makes available to the App.
4. Privacy and Data Requests
Your privacy matters
Depending on where you live, you may have rights relating to personal information, including access, correction, deletion, restriction, objection or portability.
For privacy questions or rights requests, email support@cleanerpro-app.com .
If your request concerns deletion of an optional CleanPro account, you can also initiate permanent account deletion directly from within the App's account settings.
5. Response Times
We aim to respond to support emails within 48 hours on business days, Monday to Friday. Complex technical, billing, account or privacy matters may require additional investigation.
We currently provide support by email. We do not provide phone or in-person customer support.
ARIPSER SOLUTIONS S.L.U.
Operator of CleanPro: Phone Cleaner
Support:
support@cleanerpro-app.com